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Customer Service

You got 99 problems! But your DRO order ain't one - and we want to keep it that way! So here are a few ways you can get answers real-real-fast!

 

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Frequently Asked Stuff

  • How soon will my order ship?

    Your order will ship within 24-36 hours after it was placed. Once your order is bagged and tagged - We will send you an email with a USPS tracking number. If your order has a pre-sale item - all the other items will be shipped once the pre-sale item is available. Pre-sale shipping dates are listed on the pre-sale items page.

  • Where is my order?

    At times, the carrier will mess up and deliver your order to the wrong place -or- the carrier can't locate it... In such events - We will research the situation and either refund -or- re-ship your order. In the event that your order is delivered successfully - and someone steals your package - we cannot replace it as we are unable to recover the loss from the carrier. Signature-Required is available upon request if your area is prone to such theft activities.

  • I want an exchange.

    Please send the unworn product back to: DRO 2921 W 38th Ave Suite 344, Denver, CO 80211 and include a note letting us know what SKU you want to exchange for. If the exchange is due to a defect on the garment, or a mistake in our part - we will send you a pre-paid USPS return label. If the exchange is due to a mistake done during the ordering process, the customer is responsible for shipping the product back to DRO.

  • I want a refund.

    Bummer! Please send the unworn product back to: DRO 2921 W 38th Ave Suite 344, Denver, CO 80211 and we will issue you a refund after we inspect the return.

  • Do you ship to my country?

    Yes! We ship everywhere on planet earth but please note that international shipping at times can take longer than expected and have hidden cost associated with the import of the goods to a given country. Since each country has its own set of whack import tax and duties laws - we are not responsible for any tax or duty that is charged to the recipient by their local carrier.